Maven Trading Contact Us
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Maven Trading lists a direct physical address, an email, a phone number, and a Discord server as official support channels. Here is how each of them works based on current site information.
1. Physical Office Address
Maven Trading Ltd is officially registered at:
167–169 Great Portland Street
5th Floor
London, England, W1W 5PF
This address is included in the firm’s footer and legal pages, but there is no walk-in availability. All interaction with the company is handled digitally. You can reference this address for verification or legal correspondence only.
2. Email Support
For general support, trading-related inquiries, or account issues, you are advised to use:
There is no automated ticketing system. All requests are processed manually. While the firm doesn’t disclose exact response times, based on community feedback, most email replies take between 24 to 72 hours depending on request volume.
3. Phone Support
Maven also provides a direct line:
+44 7441 445241
There is no guarantee that support is always available by phone. It’s listed for direct communication, but most users are routed to email unless the matter is urgent.
Website Contact Page
On the official Contact page, there is a contact form available where users can:
- Submit inquiries
- Request account support
- Report platform issues
- Ask challenge-specific questions
This form requires your full name, email address, and a short message. There is no login requirement to submit it. However, there is no status tracking for form submissions.
Public and Community-Based Support
Beyond email and phone, Maven hosts a public Discord community. This serves as a hybrid between social engagement and first-layer customer assistance.
Discord Server Use:
- Real-time user-to-user Q&A
- Moderators answer frequent support queries
- Announcements and service status updates
While it’s not a replacement for official ticketing, it offers practical support and faster answers for basic questions. Links to the Discord server are shared directly via the company’s homepage.
How Contact Structure Integrates With Services
Maven Trading does not provide live chat through its main website. Instead, communication is segmented:
Support Method | Purpose | Availability |
General inquiries and account help | Business days | |
Phone | Escalations, limited hours | Unspecified |
Discord | Community help, rule clarification | 24/7 moderation |
Contact Form | Non-account specific questions | 24/7 submission |
There is no indication of 24/7 staffed email support. In urgent cases (e.g., withdrawal delays, platform outages), phone or Discord are faster paths.
Additional Policies Tied to Communication
While the firm is accessible through several paths, a few notes are important:
- Verification checks may be required before sensitive account data is shared.
- Support agents do not assist with trading strategy, platform troubleshooting, or rule disputes.
- No bot trading support: Questions related to third-party bots or APIs are not answered by support.
All messages related to KYC, payouts, and breaches are escalated to specific internal departments, which can extend response timelines.
Things to Know Before Contacting Support
Here are some critical takeaways I’d recommend based on how the firm handles communication:
- Always include your account ID and challenge type when sending emails.
- Do not expect platform-related technical help; this is not a broker.
- Avoid sending the same request through all channels — it causes delays.
- Use Discord for fast peer advice, but not for account-level problems.
- Be clear and brief in your messages. Long queries slow down support.
Contact Efficiency Compared to Other Firms
Unlike some prop firms that use chat widgets or offer multilingual portals, Maven relies on traditional communication formats. This is both a strength and a limit. It reduces confusion but increases dependency on email response times.
There is no dashboard-based support panel, no ticket tracking, and no mobile app for contact access.
Conclusion
The Maven Trading Contact Us system is functional but simple. It includes the basics: a physical address, email, phone, and community chat. But it lacks live web-based chat, instant ticket resolution, or centralized help desk interfaces.
Traders who prefer direct and minimal communication will likely find the setup sufficient. However, those needing high-speed support or expecting chat-based escalation paths may find it too slow.
If you plan to trade with Maven, build in margin for possible delays in support response, especially during holidays or after rule violations.
FAQ:
[email protected] is the primary address for all account and platform inquiries.
No, support is offered via email, phone, contact form, and Discord.
No. This is a legal office only. All communication is digital.